Refund & Return Policy

Refund and Return Policy

At Teenlionaire, your satisfaction is the cornerstone of our business. We understand that purchasing apparel online—whether it be a perfectly fitted polo, a durable pair of jeans, a classic denim shirt, or a premium jacket—requires trust. Sometimes an item may not meet your expectations or fit quite right.

To ensure you can shop with absolute confidence, we have established one of the most customer-friendly return policies in the industry. We believe in our products, and we stand by their quality. This policy outlines our commitment to a risk-free shopping experience, providing you with ample time to decide on your purchase and a streamlined process for receiving your money back.

1. The Teenlionaire Guarantee: 120-Day Returns

We recognize that life is busy and sometimes you need more than a standard 30-day window to evaluate a new addition to your wardrobe. Therefore, Teenlionaire offers an industry-leading 120-day return window.

From the date your order is delivered to your doorstep, you have a full 120 days to initiate a return. This extended period allows you to ensure the fabric, fit, and style of our jeans, jackets, and shirts perfectly align with your needs.

Policy Feature Detail
Return Window 120 Days from Delivery Date
Restocking Fees $0.00 (No Fees)
Return Shipping $0.00 (Complimentary Label)
Refund Processing Within 12 Business Days

2. Zero-Fee Return Policy

Transparency is a core value at Teenlionaire. We do not believe in penalizing our customers for finding a better fit or changing their minds. Our return process is entirely free of charge.

  • No Restocking Fees: You will never be charged a "restocking" or "processing" fee for returning an item.
  • Complimentary Return Shipping: We provide a pre-paid shipping label for all domestic returns within the United States. You will not have to pay out-of-pocket to send the items back to us.

When you return an item, you receive 100% of the original purchase price back to your original payment method, provided the return conditions are met.

3. Eligibility and Condition of Items

To maintain the quality of our inventory and ensure that every customer receives brand-new, premium apparel, we ask that returned items meet the following professional standards:

  • Condition: Items must be in their original, unworn, and unwashed condition. We cannot accept returns on items that show signs of wear, stains (including deodorant marks), or alterations.
  • Tags and Packaging: All original tags (neck labels, hang tags, and size stickers) must remain attached to the garment.
  • Apparel-Specific Care: * Polo Shirts: Should be folded neatly to avoid excessive permanent creasing.

    • Jeans and Denim: Must not have been hemmed or customized.

    • Jackets: Must include all original hardware, buttons, and removable linings if applicable.

4. How to Initiate a Return

We have designed our return process to be as efficient as possible. Please follow these steps to ensure your request is handled promptly:

  1. Contact Support: Email us at support@teenlionaire.com with your Order Number and the specific items you wish to return.
  2. Receive Your Label: Our support team will review your request and email you a pre-paid shipping label (USPS or UPS) within 24 business hours.
  3. Package Your Item: Place the items back in their original packaging or a secure shipping mailer. Affix the pre-paid label to the outside of the package.
  4. Ship: Drop the package off at any authorized location for the carrier listed on your label.

Please ensure you obtain a drop-off receipt for your records, as this serves as proof of shipment should the package be delayed or lost in transit.

5. Refund Processing Timeline

Once your return arrives at our fulfillment center, it undergoes a professional inspection by our quality control team. This ensures the item is eligible for resale and meets our hygiene standards.

  • Inspection Period: 1–3 Business Days after arrival.
  • Refund Issuance: Once approved, we will trigger the refund to your original payment method.
  • Total Processing Time: We guarantee that your refund will be processed within 12 business days of the item being received at our facility.
Milestone Expected Duration
Item Received at Warehouse Day 0
Inspection & Quality Check Day 1–3
Refund Triggered Day 4
Funds Credited to Bank/Card Up to Day 12

Note: Depending on your financial institution, it may take an additional 2–5 business days for the funds to reflect in your account balance after we have issued the refund.

6. Exchanges for Size or Color

If you love your Teenlionaire apparel but simply need a different size or color (for instance, swapping a medium denim shirt for a large), we make the exchange process seamless.

  • Exchange Request: Mention "Exchange" in your email to support@teenlionaire.com.
  • The Process: We will provide the return label for the original item and, once the return is in transit, we will create a new order for the replacement item at no additional shipping cost to you.
  • Price Differences: If the new item has a different price point, we will either refund the difference or send an invoice for the remaining balance.

7. Damaged, Defective, or Incorrect Items

Quality is at the heart of the Teenlionaire brand. While we perform rigorous quality checks on every polo, jacket, and pair of jeans, errors can occasionally occur.

  • Defective Goods: If you receive an item with a manufacturing defect (e.g., broken zipper, frayed seams, or misaligned buttons), please contact us immediately.
  • Incorrect Items: If we accidentally shipped the wrong size, color, or product, we will rectify this at no cost to you.
  • Required Documentation: Please include clear photographs of the defect or the incorrect item in your email to support@teenlionaire.com.
  • Resolution: For these cases, you are entitled to a full refund or a priority replacement, including expedited shipping at our expense.

8. Order Cancellations

If you change your mind immediately after purchase, please contact us within the handling window.

  • Before Shipment: If the order has not yet been processed (before our 5:00 PM EST cut-off), we can cancel the order and issue an immediate refund.
  • After Shipment: If the order has already been dispatched, you will need to follow the standard 120-day return process once the package arrives.

9. Return Mailing Address

To ensure your return is tracked and processed within the 12-day refund window, please only use the address provided on the pre-paid shipping label sent by our support team. Sending items to an unauthorized warehouse address may result in significant delays in processing your refund.

10. Frequently Asked Questions (FAQ)

Can I return multiple orders in one box?

Yes. To assist our team in processing your refund within the 12-day window, please include the packing slips or order numbers for all items contained within the box.

What if I no longer have the original shipping box?

While we prefer the original packaging, you may use any secure, waterproof shipping mailer or box. Please ensure the items (especially jackets and denim) are protected from moisture during transit.

Are there any items that are "Final Sale"?

At Teenlionaire, we aim for total transparency. Unless explicitly marked as "Final Sale" on the product page at the time of purchase, all items are eligible for our 120-day return policy.

11. Support Contact Information

Our professional support staff is available to assist you with any questions regarding returns, refunds, or product care. We aim to respond to all inquiries within one business day.

  • Email: support@teenlionaire.com
  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
  • Closed: Sundays and National Holidays

When reaching out, please use the subject line: Return Request - [Your Order Number].

12. Policy Commitment

Teenlionaire is dedicated to fair trade and professional customer service. Our 120-day return and 12-day refund policy is a testament to our belief in the quality of our clothing. We do not hide behind complex legal jargon or difficult return hurdles. Our goal is to make your wardrobe upgrade as stress-free as possible.

We appreciate your business and look forward to serving your fashion needs for years to come.