Modify or Cancel Order

Modify or Cancel Order Policy

At Teenlionaire, we pride ourselves on our rapid order processing. Our goal is to ensure your premium apparel—whether it’s a new denim jacket, a pair of jeans, or our signature polos—reaches you as quickly as possible. Because we adhere to a 1-business-day handling time, the window for modifying or canceling an order is very narrow.

This policy outlines the procedures and timelines required to make changes to your order before it enters our logistics and shipping stream.

1. The Modification & Cancellation Window

To maintain our shipping commitment, orders move from our digital storefront to our fulfillment center almost immediately. Once an order has been "Processed" or "Shipped," we can no longer make changes.

Order Placement Time Cancellation/Modification Deadline
Monday – Friday, Before 5:00 PM EST Same Day by 6:00 PM EST
Monday – Thursday, After 5:00 PM EST Following Day by 9:00 AM EST
Friday After 5:00 PM – Sunday Monday by 9:00 AM EST

Please note: Requests made outside of these windows may not be caught before the item is handed over to USPS, UPS, or FedEx.

2. How to Request a Change

To ensure your request is seen by our team in time, please follow this specific protocol. We process requests in the order they are received during our support hours (8:00 AM – 7:00 PM EST, Monday – Saturday).

  1. Email Us Immediately: Send an email to support@teenlionaire.com.
  2. Subject Line: Use the format: URGENT: Change Request - [Your Order Number].
  3. Details Required: Clearly state if you wish to cancel the order entirely or modify specific details (e.g., "Change size of Denim Shirt from M to L").

Note: We recommend emailing rather than waiting for a return call, as the timestamp on your email serves as the official record of your request.

3. Types of Modifications Allowed

If your order has not yet been processed by our warehouse, we can typically accommodate the following changes:

  • Shipping Address: Correcting typos or changing the destination address.
  • Size/Color Exchange: Swapping a size or color for the exact same item (subject to inventory availability).
  • Order Cancellation: Rescinding the order for a full refund.

What Cannot Be Modified:

  • Adding Items: For security reasons, we cannot add items to an existing order as we do not store your full credit card information. If you wish to purchase additional items, please place a separate order.
  • Changing Payment Methods: Once an order is placed, the payment method is locked. To use a different card, the original order must be canceled and a new one placed.

4. What Happens if the Order Has Shipped?

If your order has already been picked, packed, and assigned a tracking number from USPS, UPS, or FedEx, we are unable to stop the shipment. In this scenario, you have two professional options:

A. Refuse the Delivery

You may refuse the package at the time of delivery. Once the carrier returns the package to Teenlionaire, we will process your refund. Please note that this can take longer than a standard return.

B. The 120-Day Return Process

The most efficient method is to accept the delivery and then utilize our 120-Day Return Policy.

  • Wait for the package to arrive.
  • Contact support@teenlionaire.com for a free return label.
  • Return the item in its original, unworn condition.
  • Receive a full refund within 12 business days with no fees.

5. Refunds for Canceled Orders

If you successfully cancel your order before it is processed:

  • A full refund will be initiated immediately.
  • You will receive a "Cancellation Confirmation" email.
  • The funds will typically reflect in your bank or credit card account within 3–5 business days, depending on your financial institution's processing times.

6. Address Errors & "Return to Sender"

It is the responsibility of the customer to provide an accurate shipping address.

  • If you notice an address error after the 5:00 PM EST cut-off, we will attempt to contact the carrier to intercept the package, but this is not always possible.
  • If a package is returned to us by the carrier due to an "Insufficient Address" or "Undeliverable" status, we will contact you to verify the correct address. We can reship the item once, but repeated errors may result in a refund of the order minus the original shipping cost.

7. Support Contact Information

Our support team is dedicated to helping you manage your orders with professional care. For the fastest response regarding modifications or cancellations, please reach out during our active hours.

  • Email: support@teenlionaire.com
  • Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday
  • Response Time: Usually within 2–4 business hours during operation.

8. Summary Checklist for Order Changes

Step Action
1. Check the Clock Is it before the 5 PM EST cut-off?
2. Locate Order # Found in your confirmation email.
3. Draft Email Use "URGENT" in the subject line.
4. Wait for Confirmation Our team will confirm if the change was successful.

Teenlionaire stands behind the quality of our clothing and the efficiency of our service. While we strive to accommodate every request, our priority is the timely dispatch of all orders to ensure every customer receives their items within our promised 2-6 day transit window.

Would you like me to create a "Frequently Asked Questions" (FAQ) page that combines the most common questions from all these policies into one scannable document?