Help Center (FAQs)
Help Center & Frequently Asked Questions (FAQs)
Welcome to the Teenlionaire Help Center. We have designed this comprehensive resource to provide immediate answers to your questions regarding our premium apparel, shipping logistics, and our industry-leading return policy. At Teenlionaire, we believe that professional customer service is rooted in transparency and accessibility.
If you cannot find the answer you are looking for below, our dedicated support team is available to assist you.
1. Shipping & Delivery
How much does shipping cost?
We offer a simple, professional flat-rate shipping fee for all domestic orders within the United States. There are no hidden handling fees or surcharges based on the weight of your items.
| Service Type | Rate | Applicable Items |
| Standard Ground | $4.99 | All Orders (Polo, Jeans, Shirts, Jackets) |
How long will it take for my order to arrive?
Your delivery timeline consists of two phases: handling and transit. We operate with a strict 1-day handling period to ensure your order is dispatched as quickly as possible.
| Phase | Duration | Schedule |
| Handling Time | 1 Business Day | Monday – Friday |
| Transit Time | 2 – 6 Business Days | Monday – Friday |
| Total Delivery | 3 – 7 Business Days | Estimated |
What is the daily order cut-off time?
To ensure 1-day handling, our cut-off time is 5:00 PM EST, Monday through Friday. Orders placed after this time or during the weekend will begin processing on the following business day.
Which carriers do you use for delivery?
To ensure the safest and most efficient delivery of your apparel, we partner with:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
How do I track my order?
Once your order has been handed over to the carrier, you will receive an automated email containing your tracking number and a direct link to the carrier’s portal. Please allow 24 hours for the tracking status to update.
2. Returns & Refunds
What is your return policy?
We offer a professional and highly flexible 120-day return window. We want you to be completely satisfied with the fit and feel of our polo shirts, jeans, and jackets. You have 120 days from the date of delivery to initiate a return.
Are there any fees for returns?
No. Teenlionaire provides a zero-fee return experience.
- No Restocking Fees: We do not charge for processing returns.
- Free Return Shipping: We provide a pre-paid shipping label for all domestic returns.
When will I receive my refund?
Once your return is received and inspected at our warehouse, we process the refund back to your original payment method.
| Action | Timeline |
| Warehouse Inspection | 1 – 3 Business Days |
| Refund Issuance | Within 12 Business Days (Total) |
What items are eligible for return?
Items must be in their original, unworn, and unwashed condition with all professional tags still attached. We cannot accept returns on items that have been altered or show signs of wear.
3. Order Modifications & Cancellations
Can I change my shipping address after placing an order?
Because we process orders within 1 business day, address changes must be requested before our 5:00 PM EST cut-off. Please email support@teenlionaire.com immediately with the subject line "URGENT: Address Change."
How do I cancel my order?
Cancellation requests must be submitted before the order is processed (typically within a few hours of the order being placed). If the order has already been assigned a tracking number, you will need to receive the item and follow our 120-day return process.
Can I add a new item to an existing order?
For your security, we do not store full payment details and cannot "charge" more to an existing order. Please place a new order for any additional polo shirts or jackets you wish to purchase.
4. Product & Sizing Information
What type of apparel does Teenlionaire sell?
We specialize in high-quality, durable, and stylish essentials for the modern wardrobe, including:
- Polo Shirts: Breathable fabrics with a professional fit.
- Jeans: Premium denim available in various washes and cuts.
- Denim Shirts: Versatile pieces perfect for layering.
- Jackets: Rugged and refined outerwear designed for longevity.
How do I know which size to order?
Each product page features a specific "Size Guide" link. We recommend measuring a similar garment you already own and comparing it to our measurements to ensure the perfect fit. If you are between sizes, we generally recommend sizing up for jackets and staying true to size for our polo shirts.
How should I care for my Teenlionaire denim?
To maintain the color and integrity of your jeans and denim shirts, we recommend washing them inside out in cold water and hanging them to dry. Avoid high-heat dryers to prevent shrinkage.
5. Security & Privacy
Is my payment information secure?
Yes. Teenlionaire uses industry-standard SSL (Secure Socket Layer) encryption to protect your data. We are PCI-DSS compliant, meaning your credit card information is handled through secure, encrypted channels and never stored on our servers.
Do you sell my personal data?
No. Your privacy is a priority. We only share your data with essential service providers (such as USPS, UPS, or FedEx for shipping) as outlined in our Privacy Policy. We do not sell or rent our customer lists to third-party marketers.
6. Troubleshooting Common Issues
My tracking number isn't working.
Carriers can take up to 24–48 hours to scan a package into their system once it leaves our facility. If your tracking number still shows no movement after two business days, please contact our support team.
I received a damaged item.
In the rare event that your item arrives damaged, please take a photo of the damage and email it to support@teenlionaire.com within 48 hours of delivery. We will arrange a priority replacement or a full refund at no cost to you.
The item I want is out of stock.
We frequently restock our core collections of jeans and polos. You can sign up for "Restock Notifications" on the individual product page to be alerted as soon as your size becomes available again.
7. Contacting Teenlionaire
If your question was not answered above, our professional support staff is ready to assist you. We aim to provide clear, helpful, and timely responses to every inquiry.
- Support Email: support@teenlionaire.com
- Response Time: Within 24 Business Hours
- Operating Hours: * Monday – Saturday: 8:00 AM – 7:00 PM (EST)
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Sunday: Closed
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Professional Note: For inquiries regarding an existing order, please always include your Order Number in the subject line of your email to help us locate your information quickly.
8. Summary of Service Commitments
| Service Area | Commitment |
| Shipping Price | $4.99 Flat Rate |
| Processing Speed | 1 Business Day Handling |
| Return Period | 120 Days |
| Refund Speed | Within 12 Business Days |
| Customer Support | 6 Days a Week (Mon-Sat) |
Teenlionaire is committed to providing a superior shopping experience through high-quality apparel and professional logistics. We thank you for your continued trust in our brand.
